Dealing with Difficult Employees

Instructor: Lee Miller

Lee Miller is a consultant, speaker, executive coach and corporate trainer. A graduate of Harvard Law School, he is the Managing Director of NegotiationPlus.com where he advises Boards of Directors, corporations and Senior Executives on negotiating. He is an Adjunct Professor of Management at Seton Hall University, where he teaches MBA courses in Negotiating, Managerial Decision Making and Human Resources Management. In 2003 he received the Stillman School's Award for Teaching Excellence. Lee is the co-author of A Woman's Guide To Successful Negotiating (McGraw Hill) selected by Atlanta Woman magazine as one of the 50 best books for professional women and by Good Morning America as a featured book. He also has written a monthly career column for Monster.com, where he was their expert on negotiating.

 
Purchasing Options

1 Course

1 Year Subscription

$99.00Buy Now
 
Course Outlines

1.0 Course introduction
     1.1 Course overview
     1.2 Meet Alex

2.0 Avoiding problem employees intro
     2.1 How to avoid problem employees
     2.2 The application
     2.3 Interviewing intro
     2.4 Reference checking
     2.5 Avoiding problem employees summary

3.0 Dealing with difficult employees intro
     3.1 You perspective intro
     3.2 Unique perspective
     3.3 Types of difficult employees
     3.4 Wrap up

4.0 Discipline and discharge intro
     4.1 Reasons for discipline
     4.2 Explain attendance exercise
     4.3 Explain rules violation exercise
     4.4 Explain performance exercise
     4.5 Disciplinary meeting intro
     4.6 Documentation of discipline

5.0 Performance evaluation intro
     5.1 Review tips
     5.2 Coaching and counseling process
     5.3 Asking questions
     5.4 Active listening intro
     5.5 Summary evaluation section

6.0 What did you learn
     6.1 Course wrap up

LMS Copyright 2004, 2010 At Hand Solutions All Rights Reserved