1.0 Course introduction
1.1 Course overview
1.2 Meet Alex
2.0 Avoiding problem employees intro
2.1 How to avoid problem employees
2.2 The application
2.3 Interviewing intro
2.4 Reference checking
2.5 Avoiding problem employees summary
3.0 Dealing with difficult employees intro
3.1 You perspective intro
3.2 Unique perspective
3.3 Types of difficult employees
3.4 Wrap up
4.0 Discipline and discharge intro
4.1 Reasons for discipline
4.2 Explain attendance exercise
4.3 Explain rules violation exercise
4.4 Explain performance exercise
4.5 Disciplinary meeting intro
4.6 Documentation of discipline
5.0 Performance evaluation intro
5.1 Review tips
5.2 Coaching and counseling process
5.3 Asking questions
5.4 Active listening intro
5.5 Summary evaluation section
6.0 What did you learn
6.1 Course wrap up
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